WL SIPS DOCS

Release 22.5

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Reports

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How often the reports are sent?

The frequency with which the reports are sent varies depending on the report:

Report possible frequency shipping hour
Transactions reports Once a day or once a week from 00:30 a.m. to 4:00 a.m. (CET)
Operations reports Once a day or once a week from 00:30 a.m. to 4:00 a.m. (CET)
Reconciliations reports Once a day from 10:30 a.m. to noon (CET)
Chargebacks reports Once a day from 10:30 a.m. to noon (CET)
Expired cards reports Once a month from 8:30 a.m. to 10:00 a.m. (CET)

How often the reports are sent?

The reports can be sent by email or FTP.

By email

The reports are sent to the email adress you have provided during your webshop registration.

To change this adress, contact the support by email.

By FTP

This delivery method is proposed when the reports volume prevents it easy receipts.

To receive to reports by FTP, contact the support by email. The Support will give you a form to field.

How to compare your sales and your receipts?

Sips provides two reports allowing you to compare your sales with your receipts:

  • The reconciliations report allows you to compare Sips transactions and payments processed by your bank
  • The chargebacks report allows you to compare Sips transactions and unpaid transactions processed by your bank

Note: some means of payment are not available in the reports. To know if a mean of payment is available, please refer to the documentation related to this mean of payment.

In order for these reports to be comprehensive, you must first contact your bank to request the activation of these features.

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